At Heaven.HQ, we go beyond beauty – we deliver an experience. Our handpicked team of experts combines passion, precision, and creativity to ensure every visit leaves you feeling confident and cared for. From the moment you step into our luxurious salon, you’ll enjoy personalised treatments, premium products, and a warm, welcoming atmosphere designed to help you relax and recharge. It’s not just about looking your best – it’s about feeling it, too.
Heaven.HQ Ltd is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your information when you visit our website or contact us.
Who We Are
Heaven.HQ Ltd operates the website www.heavenhq.co.uk and provides hair, beauty, and aesthetics services.
Heaven.HQ 26 Hall Gate Doncaster DN1 3NL United Kingdom
For the purposes of UK data protection law, Heaven.HQ Ltd is the data controller responsible for your personal data.
Information We Collect
We may collect personal information when you interact with our website, submit an enquiry, or request an appointment. This may include:
Name
Email address
Telephone number
Appointment or booking information
Information provided in messages or enquiries
We may also collect certain technical information automatically when you visit our website. This may include:
IP address
Browser type and device information
Pages visited
Date and time of visits
Website usage data collected through analytics tools
How We Use Your Information
We use your personal information to:
Respond to enquiries
Manage appointment requests and bookings
Communicate important information about your appointment
Provide customer support
Improve our website and services
Send marketing communications where consent has been provided
We process your personal data under lawful bases including consent, legitimate interest, and where necessary to perform a service you have requested.
Marketing
If you choose to receive marketing communications from Heaven.HQ we may send updates about promotions, new treatments, or salon news. You can unsubscribe from marketing communications at any time.
Data Storage and Security
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your information will only be stored for as long as necessary to provide our services or comply with legal obligations.
Sharing Your Information
Heaven.HQ Ltd does not sell or rent your personal data. Your information may be shared with trusted service providers where necessary to operate our business or website, such as:
Website hosting providers
Booking or scheduling platforms
Payment processors
Email communication platforms
These providers are required to keep your information secure and only use it for the services they provide.
Your Rights
Under UK data protection law you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data where appropriate
Object to the processing of your data
Withdraw consent where processing is based on consent
Our website may contain links to external websites. Heaven.HQ Ltd is not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact
If you have any questions about this policy or how your data is handled please contact: hello@heavenhq.co.uk
Cookie Policy
This website uses cookies to improve your browsing experience and help us understand how visitors use our website.
What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.
How We Use Cookies
Heaven.HQ uses cookies to:
Ensure the website functions correctly
Improve website performance and usability
Understand how visitors use the website
Analyse traffic and visitor behaviour
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off.
Analytics Cookies
These cookies allow us to measure website traffic and understand how visitors interact with our website. This information helps us improve the website and user experience.
Functionality Cookies
These cookies remember your preferences and settings to improve your experience on the website.
Third Party Cookies
Some cookies may be placed by third party services integrated into our website such as analytics tools, maps, or booking systems. These services may collect information according to their own privacy policies.
Managing Cookies
You can control or disable cookies through your browser settings. Most browsers allow you to block or delete cookies if you wish.
Please note that disabling cookies may affect the functionality of some parts of the website.
Contact
If you have any questions about our use of cookies please contact hello@heavenhq.co.uk.
Terms & Conditions
These terms govern your use of the Heaven.HQ website and the services offered by Heaven.HQ Ltd. By using this website you agree to these terms.
Business Information
Heaven.HQ Ltd 26 Hall Gate Doncaster DN1 3NL United Kingdom
You agree to use this website only for lawful purposes. You must not use the website in any way that could damage the website, interfere with its operation, or attempt to gain unauthorised access to any part of the website or associated systems.
Website Information
We aim to ensure that the information on this website is accurate and up to date. However Heaven.HQ Ltd does not guarantee that all information is complete, accurate, or current at all times. Service descriptions, availability, and pricing may change without notice.
Bookings and Deposits
All bookings made with Heaven.HQ require a deposit. Bookings are not confirmed until the required deposit has been received. If a deposit is not paid within the requested timeframe the appointment may be released and made available to other clients.
Cancellation Policy
If a booking is cancelled or missed, cancellation fees may apply. Cancellation charges of up to 100 percent of the booked service value may be payable depending on the notice provided and the circumstances of the cancellation.
These policies are in place to protect appointment availability and the time reserved for each client. Heaven.HQ reserves the right to request payment of cancellation fees before accepting future bookings.
Late Arrivals
If a client arrives late for an appointment, the treatment time may need to be reduced or the appointment rescheduled. In some cases the full service fee may still be charged.
Intellectual Property
All content on this website including text, images, graphics, logos, and design elements are the property of Heaven.HQ Ltd unless otherwise stated. Content may not be copied, reproduced, or distributed without written permission.
External Links
This website may include links to third party websites. Heaven.HQ Ltd is not responsible for the content or policies of these websites.
Limitation of Liability
Heaven.HQ Ltd will not be liable for any loss or damage arising from the use of this website. Nothing in these terms limits liability where it would be unlawful to do so.
Changes to These Terms
Heaven.HQ Ltd may update these terms from time to time. The latest version will always be available on this website.
Governing Law
These terms are governed by the laws of England and Wales.
Accessibility Statement
Heaven.HQ Ltd is committed to making its website accessible and usable for as many people as possible. We aim to ensure that the Heaven.HQ website can be used by visitors with a wide range of abilities and technologies.
Accessibility Approach
Our website is designed to be compatible with modern browsers and commonly used assistive technologies. We aim to ensure that:
Website navigation is clear and consistent
Text is readable and easy to understand
Images include descriptive alternative text where appropriate
Pages are structured to support screen readers
The website works across different devices and screen sizes
Ongoing Improvements
We are committed to continually improving the accessibility of our website. As technology and standards evolve we will review and update the website to improve accessibility where possible.
Feedback
If you experience any difficulty accessing content on the Heaven.HQ website or have suggestions on how accessibility could be improved please contact us.
